Return & Refund Policy

Effective Date: August 22, 2026

At becute.pk, we want you to shop with confidence. We carefully inspect and pack our products before dispatch to ensure that your order reaches you safely and in excellent condition.

Please read the following Return & Refund Policy before placing your order.

1. Eligibility for Returns

We accept returns only in the following situations:

• You received the wrong product.

• The product arrived damaged, broken, or defective.

• The product is missing from your order.

• You received a product that is materially different from what was ordered.

For hygiene and safety reasons, opened, used, tested, or tampered-with beauty and personal-care products generally cannot be returned, unless the product was defective, damaged, or incorrectly supplied.

2. Return Timeframe

You must contact BeCute.pk within 48 hours of receiving your order if you wish to request a return or report a damaged, defective, or incorrect item.

Requests submitted after this period may not be accepted.

3. How to Request a Return

To request a return, please contact our customer support team and provide:

1. Your order number.

2. Your name and contact number.

3. A brief description of the issue.

4. Clear photos of the product received.

5. Clear photos of the packaging and shipping label.

6. A short unboxing video, if available.

Our team will review your request and let you know whether the return is approved.

Do not send any product back before receiving return instructions from BeCute.pk.

4. Product Condition

For an approved return, the product should generally be:

• Unused and unopened.

• In its original packaging.

• Complete with all accessories, labels, and promotional items, where applicable.

• In the same condition in which it was received.

If the product has been used or altered after delivery, the return may be rejected unless the issue is a confirmed manufacturing defect.

5. Non-Returnable Items

The following items are generally non-returnable:

• Opened or used cosmetics and beauty products.

• Used skincare, haircare, or personal-care products.

• Products damaged due to misuse or improper storage.

• Products without their original packaging where the packaging is necessary to verify the issue.

• Sale, clearance, or promotional items where specifically stated as non-returnable.

• Gift cards or other non-physical products, if applicable.

6. Refunds

Once an approved returned product has been received and inspected, we will notify you of the outcome.

If the return is approved, you may receive:

• A full refund for an incorrect, damaged, or defective product; or

• A replacement, subject to product availability; or

• Another mutually agreed solution.

Refunds will generally be processed through the payment method available for your order. For Cash on Delivery (COD) orders, BeCute.pk may request valid bank/e-wallet details or use another available refund method.

Refund processing time may vary depending on the payment provider or financial institution.

7. Return Shipping Charges

If the return is due to an error on our part—such as receiving the wrong, damaged, or defective product—BeCute.pk will generally cover the reasonable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping charges.

8. Exchanges & Replacements

If you receive a wrong, damaged, or defective item, we may offer a replacement instead of a refund, subject to availability.

If the exact product is unavailable, we may offer a refund or an alternative solution.

9. Damaged Packages

If your parcel appears visibly damaged when delivered, please take photographs or video of the package before opening it.

If the product inside is damaged, contact BeCute.pk within 48 hours of delivery with supporting photographs/video.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund for the affected item.

11. Order Cancellation

Orders may be cancelled before dispatch, subject to confirmation by our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. If you refuse or return a dispatched parcel without an approved return request, applicable shipping or handling charges may be deducted where appropriate.

12. Delivery Refusal / Unclaimed Orders

If an order is refused at the time of delivery or remains unclaimed and is returned to us, additional shipping or handling charges may apply to any subsequent re-dispatch.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

13. Refund Exclusions

BeCute.pk is not responsible for returns or refunds resulting from:

• Incorrect address or contact information provided by the customer.

• Customer preference or change of mind, unless specifically approved by BeCute.pk.

• Normal variations in product color, texture, fragrance, or packaging that are consistent with the manufacturer's product.

• Damage caused after delivery through misuse, mishandling, or improper storage.

• Products that have been opened or used where no defect or fulfillment error is established.

14. Authenticity & Quality

BeCute.pk aims to provide authentic beauty and personal-care products sourced through reliable channels. Product packaging, labels, colors, or formulations may occasionally vary due to manufacturer updates or regional packaging changes.

Such differences do not automatically qualify an item for return or refund.

15. Policy Changes

BeCute.pk reserves the right to update or modify this Return & Refund Policy when necessary. Any updated version will be posted on our website with the revised effective date.

16. Customer Support:

By placing an order with becute.pk, you acknowledge that you have read and agreed to this Return & Refund Policy.